All sales are final. Exchanges can be accommodated for incorrect sizing if your desired size is not sold out. Items must be in perfect condition, with all original tags attached, and returned within 7 days of delivery.

We encourage customers to make thoughtful purchases to minimize the need for exchanges or returns, as each exchange uses resources and creates waste, something we aim to reduce as an environmentally conscious company. Unlike mass e-commerce sites, we don’t absorb the costs of returns or exchanges through pricing or scale. If you have doubts or sizing questions, feel free to reach out to us at contact@ellamae.xyz; we’re more than happy to clarify any questions or concerns!

Please note that natural dye variations are expected, and natural dyes may fade over time. Unfortunately, returns cannot be accepted for these reasons. Additionally, made-to-order pieces are final sale, as they are hand-sewn individually for each order. Items purchased from flash sales or sample sales are final sale - no refunds or exchanges.